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R**O
Didn't arrive with advertised components
**Long detailed review. Wallke has been communicating with me and have sent me parts! Also, they are sending me a new controller that has the PAS power reprogrammed, stay tuned!**Cons:#1 non advertised components: Derailleur, Cassette, Hub motor ***Update*** Wallke sent me an Altus derailluer*** Thank you Wallke!The bike came with components that were not as advertised. It came with Shimano Tourney derailluer (6/7 speed) instead of Altus, Tourney TX level cassette (HG200-8) instead of Altus level HG31 and what appears to be a 500 watt continuous hub motor capable of 750 ish watt peak power. Shimano designed the Tourney level components to work with a 6 to 7 speed cog system (Tourney TX with 6-8speed albeit low quality and bargain level performance) It is very evident after operating the bike now for over a 100 miles that the Tourney derailleur causes lots of grinding and cog skipping back and forth in the middle of the gear range. No amount of adjustment guide following or YouTube video watching has helped me attain a smooth shifting experience throughout. The downside of receiving the Tourney TX level HG200 cassette is this particular cassette has cogs ranging from a 12 tooth 8th gear to a 32 tooth 1st gear compared to the advertised HG31 cassette that comes with an 11 tooth 8th gear to a 32 or 34 tooth first gear. What is the difference between these two cassettes in terms of performance? The 12 tooth 8th gear will only let you pedal up to about 26 to 27 mph before running out of resistance at the cranks compared to the 11 tooth 8th gear which will let you pedal beyond the 30 MPH mark while still providing some resistance at the cranks. On the lower end of the gear range the provided 32 tooth sprocket doesn't reach low enough to allow me to power through long steep hills without the bike stalling on me having to dismount and walk it up the hill. I purchased the advertised HG31 cassette on my own (I went with the 11-34 T MegaRange) and having the 34 tooth cog makes a huge difference when attempting long steep hills and I find that it is the difference in me not having to dismount the bike and using walk mode. I don't know if the HG31 cassette that they advertise would come in the 34 tooth variant. It's possibly it would ship with the 32 tooth cog version of the HG31. Someone who has received the advertised HG31 cassette on their Wallke would have to chime in on that.The pictures in the ad clearly show Altus level shifting components as well as Youtube reviews that Wallke links to in their website clearly showing the bikes having Altus gear components. In conversations that I had with a Wallke Corporate Representative, I was told that Tourney level gear shipped on the bike due to manufacturer shortage in the Altus gear. At no point was I warned after placing the order or before the bike shipped that the swap in gear components would take place. It was not until I discovered these components on my own with their poor performance and brought it to Wallke's attention on a public forum, did they acknowledge the component swap. Unfortunately the only item that Wallke agreed to send me was the original advertised Altus derailleur, which I have yet to receive.When asked about the hub motor we were told that the motor manufacturer incorrectly labeled the motor as a 500 watt as opposed to it really being a 750 watt. There's not much that can be done about the motor, unfortunately in the e-bike world correct motor wattage is of great debate and does not have a very uniform measurement of wattage between claimed "Nominal, Continuous and Peak" just know if you receive the motor that I received on my bike more than likely it is a true 500 watt continuous motor capable of 750-900 peak watt motor for short periods of time. Unfortunately that means that you may not make it up a long steep hill without the hub motor overheating and dropping below the 500 watt level. I have seen the wattage peak to 900 a few times but it quickly falls back to the 750 range before eventually leveling off and holding 500 watts under the steepest of climbs under thumb throttle usage (more on that later)As I mentioned above if that hill is steep and long enough 500 watts is not enough to keep the bike moving on its own and it will stall. Using the stock cassette that shipped on my bike in this particular setting, pedaling in first gear often was not enough to keep the bike from stalling even with my pedaling assistance. These are not average hills Im speaking of, they are pretty steep asphalt roads, not off-roading. Hill climbs in the off-road setting are definitely not doable in case you're wondering.Con#2 Pedal Assist (PAS)The PAS system is only capable of 320 max watts at any setting. The PAS system does not deliver a range of wattage like a majority of e-bikes that are on the market. The PAS appears to be nothing more than a speed limit on the Wallke. Choosing PAS 1 limits the bike to around 10 -11 MPH and will deliver a max of 320 Watts to achieve this speed. Choosing the top level of PAS , whether it be level 3 in the 0-3 mode or level 9 in the PAS 0-9 mode will deliver a maximum of 320 watts to the motor until the bike's maximum speed is reached ( 24-26 MPH) . If the hill is steep and you are in the highest level of PAS, it will not deliver more than 320 watts to help you achieve this speed. If the grade is too steep for the bike to achieve top speed while using PAS, you will simply ride along at whatever the speed 320 watts gets you to, say 16 MPH for example. if you want to go to maximum speed on this grade you are forced to use the thumb throttle to achieve maximum wattage.Con #3 Seat post sizeThe size of the seat post is very odd on this bike and requires the use of a provided plastic sleeve to get a decent fit. Although no matter how tight I made the clamp the seat would eventually work its way down as the ride would progress. The only way I could get the seat to stay tight was provide my own strip of 30 mil rubber tape in between the plastic seatpost sleeve and the frame. The overall outside diameter of the seatpost measures around 33.5 mm. Wallke claims the design of the seat post and sleeve was achieved to prevent scratching of the seat post.Con #4 Regenerative Braking (W-PAS)The X3 Pro does have regenerative braking and is both a PRO and a CON in my opinion. It will charge the onboard battery while you coast downhill in PAS 1....or while you have the PAS 1 on and you are on flat or uphill and you try pedal over the PAS 1 "speed limit". As mentioned earlier with the PAS speed limits, if you try to pedal the bike faster than 11 MPH in this case, regen kicks in and causes resistance in the the pedals and a negative wattage will show on the display indicating that you are generating power back into the battery. While this is a great feature going downhill, if it kicks in on the flat or uphill it slows the bike way down and can give you quite the workout to keep the bike moving. I suppose this could be viewed as a pro if you are trying to get a workout on flat ground as well. On a lighter note it gives you the opportunity to tell your children "Back when I had an X3 Pro I had to ride it to school uphill both ways" Because that's how you will feel if you try to stay in PAS 1.Another downside to the regenerative braking is not knowing exactly what the limits are to it. I had an unfortunate situation where I didn't fully understand nor was it explained to me in the User Manual, where I used excessive regenerative braking and it caused damage to my bike. While coasting down a hill at 30 mph I chose PAS level 1 to assist me in braking to negotiate the turn at the bottom of the hill and to take advantage of the regenerative charging, and I noticed the watt reading on my display was in the upwards of -450 watts. Any other time when Regen braking is engaged I typically see -16 to -100 watts. When it reached -450 watts the headlight got super bright and when I went to the thumb throttle to resume accelerating, there was no power from the motor in the bike eventually completely shut down. After it cooled for about 10 minutes the display came back on in the bike seems to operate normally however the headlight is now stuck in the on position. Regardless of the headlight indicator being turned off on the display when I press the headlight on off button the headlight remains on. Also when folding the bike to remove or install the battery a large spark will jump across the contacts and cause a popping noise since the headlight is asking for an immediate draw of amperage due to the malfunction inside the controller caused by excessive regenerative braking. I'm not an electronics major or an electrician but it seems to me that perhaps contacts inside the controller have been melted or welded in the closed position. I have reached out to the Wallke Corporate Representative regarding this issue but have not had so much as a response in several days now. I've also posted in the forums where several Corporate Representatives monitor and have not received any feedback or acknowledgment that they plan to assist me with this problem.This is the same means of contact I've used in the past to have questions answered and issues addressed from Wallke. The particular people from Wallke in question have been active on the forum the last few days and have interacted with other people yet my new issues have not been addressed or acknowledged, this concerns me.Con#5 Components that needed upgraded.There are a few things that may need upgraded right out of the gate after purchasing this bike. This could be said about many other brands as well, the X3 Pro is no different. In my opinion these items were advertised and I fully knew they would come on the bike they just aren't up to my standards whether it be comfort or performance. Items such as the CST tires, the seat, handlebars and handlebar stem, and the headlight. Most of these issues will depend on the type of riding that you do and how the bike will fit you and fit your needs.PROS:Pro #1 Looks!This bike looks great! It gets a lot of attention on the trails. I've had neighbors in my neighborhood I haven't spoken to in years stop and ask me about it when they see it.Pro #2 SuspensionIt rides great! The front air forks feel great! The rear shock doesn't have a lot of travel or doesn't eat up a lot of bumps but is definitely better than having a hardtail rear end. It complicates the mounting of a rear fender and or rear rack however I feel that overall it is a positive thing on the bike.Pro#3 Storage/User freindly...with some Cons..There aren't many full-size folders on the market. With the folding pedals and collapsible frame I can easily put this thing in the back of my midsize SUV. you would think that having the hinge in the center of the bike frame would make the bike feel flimsy but it does not. I've never noticed any flex in the bike frameand it feels just as sturdy as the first time that I've folded it or unfolded it. In terms of user-friendliness the display and controls are easy to use and understand. It is worth mentioning though there is zero information in the manual or even on the website as to setting up the front air fork. Looking on Partner's (fork manufacturer) website, there is absolutely no information on their site as well pertaining to set up an operation of the air fork. One other thing worth noting is the front and rear hand brakes. The rear brake comes on the left handlebar when nearly all other manufacturers ship with the rear handbrake on the right of the handlebar. The reason for this is you want your left hand to be free to administer hand signals when moving on highways. Often when using hand signals with your left hand you will be coming to a stop and you aren't able to do so if you cannot reach the break because you are busy hand signaling. I list this as a pro simply because when I brought this to Wallke's attention they agreed that this was not optimal and that they would look to send the next batch of bikes out with the handbrakes flip-flopped to the correct side. I was really impressed with how they listen to several customers about this complaint and was eager to quickly implement a change in the future. It's also a situation that leaves me confused as to how they accept feedback from their customers on issues like this but then other times it seems as if they will blatantly ignore problems and complaints on the same forum. For those of us who have already received the bike with the rear handbrake on the left handlebar the simple fix for now is to simply unbolt both hand brakes and flip-flop them from side to side. The downside of this of course is now the manufacturer label (Tektro) of the handbrake is upside down when viewed. Not a huge deal and to do it correctly you would need to actually swap the brake line hoses from handle to handle and bleed the brake system, I can live with upside down labels for now.Pro #3 Assembly...with some Cons....The X3 Pro was easy to assemble. However, I do wish the setup would been explained a little more in the manual. For instance the complete lack of info on setting up the front air fork and while mounting the front wheel, a plastic piece fell out of the brake caliper. It was not addressed anywhere in the manual that I could see but it was my understanding this plastic piece was nothing more than a filler to keep the front disc brakes from compressing all the way closed against one another. The airfork for the most part doesn't need any setup and can probably be used right out of the box without the user touching any of the settings. Unfortunately the simple task of checking the air pressure of the air fork with a tire gauge let all the air out of them and they immediately collapsed.I was not expecting that and I also did not know how much air to put back in the fork nor did I know what the maximum air pressure rating would be before damage would occur. After much research I found no information on this and put 100 PSI back in and it seems to be working okay.In conclusion, overall if the bike would have arrived with all the advertised components and clear instructions on how to completely set up and operate all facets of the bike then I would agree 100% that it is worth the price that Wallke is asking and the price that I payed. However that wasn't the case and it left me disappointed and dissatisfied with my purchase. If Wallke addresses all of my issues I will gladly update this review with how they've responded and made things right. When spending this much on an item unfortunately purchases like this are either worth it or not worth it. I choose to either give it a 1 star rating or a 5 star rating because of the price. I had to save up a lot of money for this purchase and it was pretty risky.
C**.
Great bike !
So far I've put a 100 miles on the bike. The power is excellent, braking is exceptional and the suspension Is definitely adequate for urban riding. Packaging was fantastic the bike is placed inside a large plastic bag then that bag is placed inside a second bag that is filled with spray foam then placed in a typical cardboard box for ebikes. The bike is basically in a cocoon of foam. I've watched several unboxing of ebikes no one protects their ebikes like Wallke. I believe the price reflects the quality of the construction, very satisfied
E**R
Love it
Love itGood looking bike.
N**U
The customer service is excellent
The customer service is excellent I called the customer service they respond right away and the bicycle is really strong I am 200 pound easy to go 50 mile plus
S**N
no contact help by phone!!!!
Very frustrating to troubleshoot by e-mail when or if they reply
L**N
Best eBike on the market!!!
I love, love, LOVE my eBike!!! So much fun to ride!!!
K**O
E Bike
Exactly what our Grandson wanted
N**L
Fun!!!!!
I love this bike.... been riding almost every day. I had knee replacement 2 years age and this bike is really helping... it’s so fun to ride! Very sturdy bike!!! I recommend buying Wallke! Great bike and great price!!!!!
Trustpilot
4 days ago
1 day ago