Does it work broken as that’s how mine arrived?

Mine arrived broken as well so I requested a replacement. It arrived within a few days of reporting what I received.

Ordered the 3 pack and one is broken. Vendor says no returns. Looks like there is no way to follow up on this. I would not order from them again?

I did return broken ones in the past despite that. Try contacting Amazon instead of the seller. Or you can still use the broken pieces, They do work.

Are both bears in the same package, or is this two separate packages with one bear in each?

Hi! My name is Jessica, an employee at HIC Harold Import Co. Thank you for inquiring about the Brown Sugar Bear Set of 2 Softners. In regards to your question, each bear is individually wrapped. Hope this was helpful!

My brown sugar is always sticky and clumped together. How would I use this? To add or take away moisture?

Hello! My name is Jessica Petrecca, an employee at Harold Import Company, the manufacturer of the Brown Sugar Bear Original Brown Sugar Saver and Softener. In regards to your question . simply soak the sugar bear in clean water (no soap) for 20 minutes, pat dry and than place the item in an airtight container. This will allow the moisture to release making the items most longer. Also will help try to get rid of the sticky feeling. Please feel free to contact me at jpetrecca@haroldimport.com with any other questions or concerns you may have to this product. Hope this was helpful!

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Original Brown Sugar Saver and Softener, Terracotta, Pack of 2

Product ID: 16537607

Details

Brand
Brown Sugar
Item Form
Clay
Item Weight
2.08 ounces
Number of Items
2
Package Information
Sachet

⏳3-6 months moisture retention

🧱Specially fired, food-safe terracotta

♻️Reusable & easy soak maintenance

¥2391

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

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Description

🍯 Keep your sweetness soft and your snacks crisp—never settle for stale again!

DUAL USE MAGIC - Soak to soften sugars & baked goods or use dry to keep snacks crispy and fresh.
EFFORTLESS MAINTENANCE - Simply soak 20 minutes and reuse endlessly—no chemicals, no hassle.
VERSATILE KITCHEN ESSENTIAL - Perfect for brown sugar, spices, cookies, marshmallows, dried fruit, and more.
LONG LASTING MOISTURE CONTROL - Keeps brown sugar soft for up to 6 months—no more rock-hard clumps!
PREMIUM TERRACOTTA CRAFTSMANSHIP - Made from food-safe, specially fired clay for natural moisture regulation.

Brown Sugar Bear is a set of two food-safe terracotta softeners designed to maintain optimal moisture in brown sugar and other baking ingredients for 3 to 6 months. Easy to use and reusable, these clay bears can be soaked to release moisture or used dry to absorb excess humidity, preserving freshness in sugars, baked goods, and snacks without chemicals or plastic.

Specifications

Asin	B00Z72WUMM
Best Sellers Rank	#45 in Brown Sugar
Department	Unisex-Adult
Item Model Number	54923/2
Manufacturer	Harold Import Company, INC.
Product Dimensions	2.63 x 2 x 0.5 inches; 2.08 ounces
Units	2 Count
Upc	781723594327 781147188218 735343882258

Common Questions

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Meera L.

Smooth transaction and product arrived in perfect condition.

3 weeks ago

Vikram D.

The MOLLE sheath is of exceptional quality. Very happy with my purchase.

2 weeks ago

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¥2391

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Khalid Z.

Great experience from order to delivery. Highly recommended!

1 week ago

Ayesha M.

The product exactly matches the description. Very satisfied with my purchase.

5 days ago

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