ULTRALOQ Bridge, Wi-Fi Adapter for Remote Access, Works with Alexa, SmartThings, Google Assistant and IFTTT Smart Notification, Exclusively for ULTRALOQ Smart Locks

The bridge connected automatically to my WiFi without any issues. I can connect from anywhere to see if my door is locked. The fact that I can lock or unlock from anywhere is great. I really like this feature. The lock itself is another issue. The finger touch is a bit quirky. It doesn’t always work. Most times I have to try two or three times to open the door. The away auto lock feature is nice. It seems to work as described. The Auto Unlock feature works but I have to wait a few seconds after I’m close to the lock for it to activate. I wish it would unlock from a further distance so the door is unlocked when I get to it. I have been using the lock only for a few days so I think the jury is still out on the lock. 2/23/24

As what the product description states that we can work on the app remotely outside of house miles away through internet connection. It's very convenient and powerful. I can authorize to a temporary user with specified time and dates. I even can remotely unlock the lock but the unlock time is very short that may only valid for 2-3 seconds. I can do all things through the app remotely without to be near the lock 3 meters within. When I add the new use with the same ID prefix with all zeros, when I tap on the sync user, the app is smart enough to consolidate both same user that I crated through the lock setting that doesn't require 4 digit but just one digit ID into one same user. The issue I found is that from time to time there appears "User 0" that is ghost user when I tap on the sync user. When I tap on that user, the app terminated by itself. Remember, to use this remote control, you need to go taping on the lock tab to get the internet synced. This part of work is little bit tricky. The connection usually take time to get synced. Once it gets synced, the connect may lost easily if you move away your location even just few steps even though you are right next either the bridge device, lock or wifi router. I find checking the log remotely most practical to me. I can know who and when which user enter the house at anytime and at anywhere. I love the feature of getting notification through email when particular user is unlocking the lock; unfortunately, the setup cannot be complete after tapping the the "next" button when finishing filling all the valid fields in the form, it states "Notice Time out, please try again!" No matter how many times I have tried, it just never succeed and keep seeing the same message. The other wonderful feature I can use through the app is adding user with the code and fingerprints without keep punching the door lock's keypad. The only confuse part is the instruction states to press the fingerprints for 2 times while the indicators shows 6. After contacted the vendor and realized the instruction has not been updated and should just tap for 6 times instead of 2. Overall, I am pretty happy with it and satisfy the features. Love to be able to use it remotely from anywhere anytime!

Worked about 3 months, now won’t stay connected to WiFi. Have to reboot it every two days. Terrible reliability. To U-tec's credit, they addressed the problem by sending me a replacement bridge. Let's hope the first one was just a fluke!

I have installed 3 or 4 different wireless locks on 2 hours I maintain. I have replaced due to failures or other reasons. This Utec lock has without a doubt been my go to favorite. I love the functionality and durability. I recently contacted customer support for an issue (2nd time working with support in 2 years) and each time has been a perfect experience. The support staff went out of their way to ensure I was happy with the outcome. A new part was sent in the mail within a few days. 2 years ago I had an issue with the lock, I think there was a minor mistake during assembly so the wires touched the tumbler when it turned. Over time it wore through the wires breaking the fingerprint feature. Support was already aware of the issue and immeadatley sent out a full replacement. No questions asked. They were transparent and honest. Said "we had a little issue that has since been resolved and we are replacing any failed devices for our customers". This is a company that stands behind their products. I will only use Utec prodcuts for my locking needs.

this, and the whole Bluetooth-to-WiFi bridge approach Ultalraloq has taken, is extremely unreliable. Most of the time it wouldn't stay connected to the lock sitting about 2 feet away. As a result, I could barely connect to the lock via the app when not within close proximity. This was my 2nd bridge as the 1st one stopped connecting to everything (WiFi and lock), so I've finally gave up.

UPDATE: AS OF 9/9/2025 Utec support has replaced all of my products and every thing is working beautifully again. Thank you so much for a company that cares about its loyal customers!!! I recommend this lock for everyone’s safety needs. Great access and now no issues. Peace of mind is priceless. DISREGARD FURTHER- I have bought two of these in the span of a year… both having issues connecting to wifi and will not work. I am using 2.4ghz on both my phone and device. I’m really disappointed with two failed products. Not to mention the one I received today was supposed to be NEW but was clearly used and thrown around in the box + had finger prints / dirt all over the device. Guess I will have to switch to a new lock company :(

I purchased this bridge to use with an Ultraloq that uses Matter. I wanted to be able to connect to the lock from outside my home using Wi-Fi. I installed the lock and the bridge, but could not get it to work with Google Assistant. Had to put in a ticket with Ultraloq support. They apparently updated the firmware on the bridge, and then Google Assistant began working. Occasionally the bridge will lose its connection and need to be rebooted. This is a pain. Hopefully it doesn't happen next time I'm away from home and need to connect to the lock. Hopefully in the future as more Matter devices become available I can replace this one-trick pony with a Wi-Fi-to-Matter hub. Until then, I must rely on it.

I had a unique experience with U-bolt customer service. I looked at their website to replace my defective bridge (purchased many years ago) but bought it on Amazon (same price) to get next day delivery. I was unable to connect it to my wifi and spent much time troubleshooting which included interfacing with U-bolt's virtual support center. Next day I got an unsolicited call from OMAR at U-bolt asking how I liked my purchase. Surprised at the coincidental call I asked if he could help. He patiently stuck with me, walking through potential solutions, until he hit on going into my router software and literally copying and pasting my wifi admin name and password into U-bolt's wifi to bridge connection process. That solved the problem. I have recently upgraded to a new smartphone that may have caused actually typing the name and password to not recognize the characters (who knows). Anyways, "atta-boy" to OMAR and U-bolt's service policy and reps.

Muy bien producto fácil de instalar programar biene en una empaque de lujo

O aparelho está com defeito. Vocês podem trocar, obrigado

Simple item to setup. Took very little time. I purchased this unit to use with an Ultraloq U-Bolt Smart Lock.

was easy to setup with the application and to pair it with my deadbolt. allows me to lock and unlock using Alexa as well using the application all over my house.

Me llego en caja abierta, y con claras marcas de uso, claramente fue una devolucion este producto que me llego, desconozco por que lo abran devuelto el primer cliente, pero despues de realizar la configuracion de manera correcta, el dispositivo ha funcionado muy bien, me gustaria decir que de manera excelente, pero si se ha desconectado un par de veces, pero hasta ahorita nada que no se pueda resolver de manera rapida y sencilla.