Description Staples® Tech Services Help Desk for Small Business provides professional-grade IT support. We keep you focused on doing what you love, running your business. Staples Tech Services Help Desk for Small Business provides U.S. based telephone support and remote control assistance for all employees of your business.What do we do for your business? Tech Support for your entire office up to 50 users Support for Windows, Android, and Apple Devices Business grade tech support Connected devices such as printers, scanners, external hard drives, etc. Virus and malware removal Support for email and standard applications There is also single user Tech Services Small Business Help Desk available Sku #1913671 How Does it Work?Resolving the Issue:When you give us a call, the certified Help Desk Support Agent will use industry standard methods and our advanced toolset to resolve your technology problems remotely. In the rare event that an issue can't be resolved remotely, we'll come to you at no additional cost.*Here's what you can expect:When you experience an issue or have a question, call , option 4The U.S. based Help Desk Agent will assess your issueThe Agent may provide instructions to you for allowing her/him to remotely control your PCGetting StartedActivating your service is easy.Call , option 4 Work with the Agent to install the Help Desk Software The whole process will take about 15 to 20 minutes*Does not cover hardware issues. On-Site is available next business day. Monday through Friday 8am-5pm local time, excluding holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Day). Specifications Brand : Staples Customizable : No Weight : 0.06 lbs. per Each
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