LETO Mini Split Air Conditioner, Heat Pump, White, 18000 BTU

One of the best and smartest purchases that I have made in a long time. As we all know, the pandemic changed a lot of things with one being how many of us now work from home. I have created an office here in my house but living in Burbank, California it gets hot at times - sometimes up to 110 degrees! While my home has central air, my roommates are at work during the day and I am the only one home. So why pay the sky-high cost to cool your entire house when you are just in a single room all day? My office is also in the rear room and the central air just does not get it that cool - maybe 75 tops if I leave it on all day and set it to 72. Great benefit #1 - Once I installed the Senville Mini Split, everything changed. I set it for 75 degrees and I had a 75-degree room within minutes! One time I was gone in the morning and when I came home the house and office were 85 degrees. I turned on the unit and pushed the 'Turbo' button on the remote and the office (which is about 60 square big) was at 75 degrees within 6 minutes! So now, not only do I have a comfortable work environment, but I am also saving money since I only cool my home office and NOT the entire house. I expect to save about $100 a month which means the unit will pay for itself within two years. Great benefit #2 - One of my job responsibilities is to talk on the phone occasionally. This is SO QUIET that I have to look to even see if it is on. Not only is the unit inside quiet, but so is the outside unit. Great benefit #3 - Alexa! One of the main reasons I bought from this company is that it would work with my Alexa system. My entire house is automated (lights, sprinklers, central air, doors, etc.). So now, after I get up and get ready for my day, I can tell Alexa to turn on the unit and set the office air to 75 degrees. I can walk into the room within minutes and the room is perfect! I can also do this from the car on my way home when it is even hotter in the house. At first, it did not work and I talked with a gentleman named Mike from Senville that I had to have the USB kit for the unit for it to work with Alexa. I got it within days and it took less than three minutes to install it in the unit and have it running with the Alexa system. They make it that easy! (My only advice to them is to make sure they explain that in their description that it is not included and you must get it separately.) I am extremely happy I bought this unit and the company is proactive and stands behind its products. I am now considering buying a second unit for my bedroom. Because it has been nothing but HOT so far, I have not used the unit heater yet but I have no doubt when I do this winter it will also impress me with its features. If you don't use Alexa, this is still an awesome unit to have and the remote control gives you all the features you need. My personal thanks to Mike at Senville for taking the time to reach out and to make my experience great!

So it's only been 2 months. I love these things. I do not have an HVAC system. I'm in a 1925 city row home with radiator heats and window AC's. I finally pulled the plug and got 2 in June 6th. I had an HVAC tech install it. Took him(and another guy) 12hrs. One for main floor one for the basement. The basement unit on dry does superb. The unit upstairs is so quiet. There are no hot spots. Not even the kitxhen when frying steaks. It's so damn comfortable that I have to keep it on 78° so as I don't chill. 74 and 76 are too cool.

UPDATE TO FIVE STARS: I've kept my original review below to add context to my experience. Long story short, one of the flares on the tubing leaked despite visual inspection prior to proper installation. I repaired the flare fitting and had the unit serviced. I expected no help from the company, but thought I had nothing to lose by reaching out to support. Much to my very pleasant and relieved surprise, within 1 hour I was contacted by a support specialist who instructed me to provide the service receipt to them for reimbursement. Within one day of sending the receipt to them, I had a credit to my account. Amazing service. So far, nearly a month and all is very smooth with the unit; very quiet and energy efficient and keeps the shop workable. I can't speak to longevity, but so far I am very impressed with both the performance of the unit, and the support I received from the company. I am more than happy to admit when I am wrong, and this company indeedly stood by their product and took care of me! I wouldn't hesitate to install another unit in the future. ORIGINAL: Was super stoked to install this unit in my shop, as it's unbearably hot out there during the summer. Wired one up, pressure tested and vacuum tested and all looked great. Released the refrigerant, and I had cool air, for TWO DAYS. Gauges said only 11PSI at the port and when running was pulling a vacuum when running, which could be a blockage from internal debris from a shoddy compressor. The nitrogen charged head unit was still pressurized before install and the refrigerant was obviously still in the condenser, so the only places to leak are at the flares on the pipes. They were torqued properly, inspected before install, and I even used Nylog. Since it's summer, hundreds of dollars of refrigerant has just been wasted, and the lowest price I can get for service/refill is $390. Thing is, I bought two of these to cover my square footage. Now I have no idea whether I even want to mess with the other one. I'd stay far away and go a bit extra for a Pioneer or Mitsu unit. You may luck out and get a good setup here for less, but if you get a dud it is going to cost you BIG TIME to fix, if it's even fixable. My recommendation is to look elsewhere.

This is my 8th Senville mini split, I converted my home to Senville mini splits after my 20+ year old R-22 heat pumps died over the winter. I have contacted Senville customer service on three occasions, the first time I had questions related to the power options and asked my question through their website. I received a response in less than 24 hours, my questions were thoroughly answered and numerous links to related articles came attached to the response. Very helpful. Second occasion was during a installation and I called ther customer service, I was directed to the appropriate person within a few minutes and I had my issue resolved within a 10 to 15 munute phone call - again very helpful. The third time was email through Amazon - my 18000 btu unit arrived damaged by the carrier. The issue was resolved with two very brief emails and I had a replacement unit on my porch on the second day after I reported the damage. This company is very responsive to customers. The products I have installed - 2 - 18000 btu units and -6- 9000 btu units have all been installed without issue. I shortened -7- of the linesets and lengthened one lineset. No issues. The outside units are robust and run nearly silent, the inside units are practically silent and in heat or AC perform flawlessly. We have a 9000 btu unit installed in our livingroom within 6 feet of the TV - no issues - silent. Based on my experience, I highly recommend this company and their product.

This is a review of the Senville 18K BTU LETO heat pump. I installed this unit myself, so I have no warranty to fall back on. That was a risk I was willing to take to save the installation fee, which is often $400 or more. And some contractors will not install a unit they did not sell. But the installation went fine. I watched a couple of YouTube videos and bought a vacuum pump with gauges ($129) to make the job possible. I also bought a product that you smear on the connections to increase their reliability. The most time consuming part of installing the unit was mounting the indoor and outdoor units. As others have said, it would be very helpful if Senville supplied a template for mounting the indoor unit. Both the indoor and outdoor units are very quiet, attractively styled, and do the job they are made to do. I did have a couple of disappointments, however. First, the "swing" feature that spreads the air around works only up and down. I had thought the advertisement said the vent fins would swing side to side as well. They do not. There are fins that direct the airflow horizontally, and they can be manually moved to change the airflow direction, but they won't sweep side to side on their own. I read through the ads and the technical literature on Senville's website, and the operation of the sweep feature is not mentioned, as far as I can tell. Second, the remote controller does not support programming the unit for different times of day or days of the week. It's a fairly basic remote. The Alexa integration might enable one to program the unit, but I have found that you have to choose between controlling the unit with Alexa and controlling it with the remote. They don't play well together. The remote does not know what Alexa is doing to the unit and gets out of sync. Alexa seems to know what the remote has done, however. Anyway, it's confusing to use both. I need to use the remote because not everyone in the house is a fan of Alexa. So after playing with the Alexa integration for a while, I have decided to disable it. I am a sad nerd. Neither the lack of horizontal swing nor the Alexa integration problem are too big a deal to me, so I'm happy with my purchase, especially for the price. But I would be even happier if I had know about these two issues before I decided to buy the Senville unit. Update: The unit has been running for a couple of weeks now, flawlessly. The temperature in the room is very stable. I simply forget that it's there doing its job. I have discovered that the follow me feature has a serious limitation; the remote control must be within visual range of the wall unit. You cannot take the remote into another room and expect the heat pump to monitor the temperature in that room. If the wall unit does not get a message from the remote for 8 minutes or so, the follow me feature is effectively turned off and the wall unit temp. sensor takes over. I think the remote transmits the temperature it senses every 2 or 3 minutes. I still use the feature since my wall unit is mounted near the main entrance, which is slightly cooler than the middle of the room in the winter, but I cannot leave the remote in its wall holder since that kills the link between it and the wall unit because the IR beam is pointed at the ceiling.

I hated installing and uninstalling the window unit my family used to cool our home. I couldn't afford to have someone install a mini split for me so I watched some videos to see if it was something I could do myself. There are a lot of videos explaining how to install a mini split; some better than others. I recommend Doubelwide6's video on YouTube to install this unit. If you're a competent DYI handyperson you can do this. You will need to buy some specialty tools to do it correctly. I installed it last year over two days. (I had help from my daughter who wanted to install it with me so I worked slower than normal as I helped her to learn.) The first thing I noticed once I had it running is what I didn't notice; the noise that would drown my TV out when we were using the window unit. We live in a 1,040 SF (first floor) ranch style house and the 18,000 BTU keeps the whole house comfortable. As a bonus, the mini split can supplement our heat in the winter to take the chill out of the portion of the house I installed it in. I had no problems with the mini split, until the first hot day of this year hit. We turned the mini split on and after a few minutes we received an E1 code, which is the code given if the outside compressor and the indoor evaporator aren't talking to each other. I tried to research the issue but still had questions. I emailed customer service with some of the information I gathered. Based upon what I emailed I was told I needed a new outside control board. I expected to be charged for the board but with little more than proof I bought the unit within the previous year I was sent one for free. No proof that I had a professional install the unit. The mini split worked for a couple days after I installed the new board and suddenly threw another E1 code. I emailed the customer service representative and he sent me a new indoor control board. When that didn't work he called me and walked me through a few more tests. He ended up pushing my case up to his supervisor. His supervisor was perplexed that both boards didn't solve the issue so he sent me a box of parts to try, including a new communication cable, a motor, and two new boards in case one of the boards they sent previously was bad for some reason. The problem turned out being the longer communication cable I bought from another vendor prior to installing the mini split since the cable that came with unit was shorter than I needed. I had to install the outdoor compressor further from the evaporator than the included cable allowed. The longer cable was copper clad aluminum and began rotting from the inside out. After I replaced the cable with a copper cable the mini split started working perfectly. Whether you install it yourself or hire someone to do it for you you should be pleased with both the mini split and Senville's customer support.

Horrible horrible product. I have had this for about a year now, and have been giving this product grace. It keeps freezing over in the summer and is not as strong as it says. I have the 18000 BTU and it doesn’t cover my 600 sqft garage. I guess I didn’t do my research well because I’ll have to buy a different unit from a different company. This unit is not as strong as it says, it cannot keep a room cold or hot. I wish I didn’t have to say it but - Avoid this one.

Totally pleased with this mini split. Purchased it for a garage. My wife and I installed without a hitch. My garage is foam insulated and now gets very cold in this Texas heat.

A great product for a great price and great service.

My 2nd purchase, first one worked so well I ordered another unit for another building. Very impressed with unit and it's ability to cool in the summer and heat in the winter.

Showed up a lot earlier than expected - a wonderful surprise. It has not been installed yet but we have other senvilles that are still working great 8 years later

Installation simple, efficace et silencieuse ! Durable le temps le dira ( le $ est très abordable) Super produit

Seems good time will tell once I get them installed