---
product_id: 1375742
title: "Breville BES920XL Dual Boiler Espresso Machine"
brand: "breville"
price: "¥528730"
currency: JPY
in_stock: null
reviews_count: 3
url: https://www.desertcart.jp/products/1375742-breville-bes920xl-dual-boiler-espresso-machine
store_origin: JP
region: Japan
---

# Dual Boiler System 14.7" x 14.8" x 14.7" 1700W Power Breville BES920XL Dual Boiler Espresso Machine

**Brand:** breville
**Price:** ¥528730
**Availability:** ❌ Out of Stock

## Summary

> ☕ Elevate Your Coffee Game with Breville's Dual Boiler!

## Quick Answers

- **What is this?** Breville BES920XL Dual Boiler Espresso Machine by breville
- **How much does it cost?** ¥528730 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.jp](https://www.desertcart.jp/products/1375742-breville-bes920xl-dual-boiler-espresso-machine)

## Best For

- breville enthusiasts

## Why This Product

- Trusted breville brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Key Features

- • **Brew Like a Pro:** Experience café-quality espresso at home with precision brewing.
- • **Sleek & Stylish:** Brushed stainless steel design that complements any kitchen aesthetic.
- • **Heavy-Duty Performance:** Built to last with a robust 28.35 lbs construction for serious coffee enthusiasts.
- • **Programmable Perfection:** Customize your coffee experience with programmable settings for ultimate control.
- • **Fully Automatic Convenience:** Effortlessly craft your favorite beverages with just a push of a button.

## Overview

The Breville Dual Boiler Espresso Machine BES920XL combines a sleek brushed stainless steel exterior with a powerful dual boiler system, allowing you to brew espresso and milk-based beverages with professional-grade precision. Weighing 28.35 pounds and featuring programmable settings, this fully automatic machine is designed for coffee lovers who demand quality and style in their daily brew.

## Description

Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel

## Features

- Please refer to user guide or user manual or user guide (provided below in PDF) before first use

## Technical Specifications

| Specification | Value |
|---------------|-------|
| Material | Brushed Stainless Steel Exterior. Stainless Steel Dual Boiler. |
| Item Weight | 28.35 Pounds |
| Unit Count | 1.0 Count |
| Number of Items | 1 |
| Item Dimensions D x W x H | 14.7"D x 14.8"W x 14.7"H |
| Capacity | 5.3 Pounds |
| Style | Classic |
| Color | Brushed Stainless Steel |
| Recommended Uses For Product | Espresso, Milk-based beverages |
| Operation Mode | Fully Automatic |
| Voltage | 110 Volts |
| Human Interface Input | Buttons |
| Wattage | 1700 watts |
| Filter Type | Reusable |
| Specific Uses For Product | Espresso |
| Special Features | Programmable |
| Coffee Maker Type | Espresso Machine |

## Product Details

- **Brand:** Breville
- **Color:** Brushed Stainless Steel
- **Product Dimensions:** 14.7"D x 14.8"W x 14.7"H
- **Special Feature:** Programmable
- **Coffee Maker Type:** Espresso Machine

## Images

![Breville BES920XL Dual Boiler Espresso Machine - Image 1](https://m.media-amazon.com/images/I/51Dg60n7LIL.jpg)

## Available Options

This product comes in different **Color** options.

## Questions & Answers

**Q: Does it fit into the travel luggage which has the sizes 28 * 18*13?**
A: No, it is simply to big for that,Plus without being package you would risk the chance of breaking something.

**Q: Has anybody owned this for more than 2 years? I plan on buying this, but not if it breaks down after 2 years.**
A: The Dual Boiler is a great machine and Breville stands by it.       I purchased my Dual Boiler in 2012, and have used it 5-6 times every day since then.    18 months after I bought it, it had a problem with the solenoid and Breville replaced the entire unit, no questions asked.      A few years after that, the replacement unit started acting funky and, again, Breville sent me a brand new unit.    It's now 7 years after my initial purchase and the machine just started having an issue with the filter basket sticking.   I spent 3 minutes on the phone with customer service:  they diagnosed the problem, together we confirmed it, and they are mailing me a replacement part this afternoon - at no cost to me.   (Breville prints their customer service phone number on the machine so you can call them.)    Great espresso machine.  Super customer service.

**Q: can you easily access the water tank without moving machine?  my current illy machine a pain because of the location of the water tank--**
A: Yes, the water tank for the BES920XL Dual Boiler Espresso Machine can be accessed from the back  by removing it or from the top of the machine through a door that will open.

**Q: can it be piped ?**
A: No, the Breville® BES920XL Dual Boiler™ is not designed for direct water feed. It has a removable water tank in the back and can be filled from the top as well.

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5 STAR MACHINE W/3 STAR REGISTRATION
*by B***S on September 16, 2014*

Make no mistake, the machine is a 5 star model, but when you pay a lot of money, everything should be 100% at the moment of receipt. The machine is beyond 5 star, but the warranty registration needs serious work.PROS:--A very solid machine with very few plastic parts--Double boilers mean you can froth and brew--Great design. There are locking wheels for ease of movement, the water tank locks into place, tools have an out-of-the-way hidden tray under the drip tray, lots of little extras like a metal tamper that has its own storage space to the left of the dispenser and a steaming wand with a good range of movement, not just side-to-sideAfter owning several automatic espresso makers (and spending a LOT of money for them), I got tired of having to buy a new one every few years when the parts would inevitably fail...not to mention the miserable customer service I received from a large, dual named company in the US who failed to honor the guarantee. I wanted something that was simple, but well-made and would last for more than 2-3 years. With this dual boiler and more basic, but better made, design, I think I`ve got a winner here, but...CONS:--Registering the warranty. It`s not as easy as it should be. They wanted the serial number (of course), the order number...uh, what? I ordered it through Amazon, and the number didn`t work. I finally just used Amazon`s number and erased digits until I came up with the magical 15 required.--Emails. You can`t just send in an e-mail to the company which would be a turnoff to me if I had some questions as a potential customer. When I submitted a query, it wanted my batch number...what? See above regarding Amazon. This time, I typed in a group of zeroes until it was accepted. You should be able to contact a company without jumping through hoops, whether or not you`re a current customer.I honestly felt like Breville was doing everything they could to prevent me from registering the product and/or sending an e-mail. When a client begins cursing at the computer when simply typing an e-mail, much less the registration, then something is grossly wrong.--No instructions with the machine. Yes, I found them online, but why? After spending so much money on the machine, do you really think I would have quibbled if the price had been a dollar or so higher to pay for the company to recoup the price spent on what should have been INCLUDED in the box?--Missing piece. My packet did not include the water hardness test strip. OK, this is something I can easily go out and buy, but why should I? Where`s the quality control?It might seem that I`m nitpicking, but, again, a lot of money was spent and small items add up fast.-------------LATER EDIT:While I still stand by my "nitpicking" in regards to registering the warranty, e-mail, no instructions, and missing test strip, I will give Breville a big 5 stars for swiftly addressing my concerns. They know they have an issue with warranty registration, so it will be interesting to see if and how it`s addressed. I respect any company that stands behind its product and Breville definitely did that.Meanwhile...this is an awesome machine!

### ⭐⭐⭐⭐⭐ Wonderful espresso machine upgrade
*by P***A on February 25, 2019*

The BES920XL replaced an ~8yr+ old BES830XL, which was our introductory espresso machine at home. The 830 served us well with one repair issue, a fractured valve, over the 8 years.Our espresso making routine changed drastically when we put the 920 on the counter and fired it up. The machine itself has a larger footprint, but nothing that created an issue. The center wheel feature is very handy. This makes moving the machine a breeze during those rare times that it needs to be relocated or moved for cleaning or maintenance.The setup is simple enough with the instructions provided in the documentation provided. Technical manuals/consumer device documentation is often a pet peeve of mine. Over the years in my profession as well as at home, I have noted that the composing and editing for such documentation is usually the poorest element of any product. The documentation provided with this machine was the best combination of clarity and completeness that I have experienced for home devices or appliances.The most drastic change in the making of an espresso can be attributed to the design of the machine including a double boiler. The water is heated quickly. The user is able to trigger the espresso process and engage the steam wand for the heating of the milk/cream. We have had the machine going on 2 months and use it multiple times a day yet, I continue to be marveled at how quickly and effortlessly the latte/breve can be made ready for sipping.One detail that I love is the design of the plug on the power cord. It is the same as is on our old 830. There is a ring shaped feature on the plug which is used to easily pull the plug when needed. This is a little thing, but to me it indicates the thoughtfulness of the designer and the management who signs off on the designs.The control panel has a timer feature, which we presently use, that can schedule the startup of the machine. This will have the water heated and the machine ready for the first shot of the day. Set it for the usual time and if there is a delay getting to it, or you choose not to sip some brew, the machine will go to sleep in ~60 minutes, if my memory hasn't failed me.One item I following up on is the filter that is in the water tank. The shape of the filter that came with the 920 is different than what is listed as replacement on the Breville site and on Amazon. I have some time to get this straightened out.I would purchase this again and recommend this to other households that enjoy coffee on a regular basis. This appliance is often the second reason i get out of bed in the morning.

### ⭐ Great Machine - when it works. Poor customer support. Now I own an broken Espresso maker.
*by D***Y on July 29, 2021*

I bought this product end of 2018, so this is truly a long term report.The first year was great. The feature set of the machine is perfect for me. It has just the right degree of automation, e.g. pre-infusion times. The Espresso it makes is tasty, not best in class, but for daily use very much enjoyable.And that was the reason why I bought that machine: A perfect blend of features and achievable results, for what I need.The problems started exactly 1 month after end of warranty - of course. It started making noises that sounded like steam is leaking on the inside. Shortly after small amounts of water would come out of the machine through the housing (see picture). I called customer support and they offered a free repair. This meant I had to live without the machine for a couple of days and go through the efforts of packing and shipping it. But stuff happens, so far so good.I received the repaired machine, all worked - for a year. And then the same as first time happened. After a long and exhausting email exchange and several phone call I could send in the machine a 2nd time for free repair.Currently I have the same problem again! Nine months after I got the machine back. Customer support refuses to do anything about it. They offer to repair for cost. To fix an obviously systematic problem that occurs on regular basis. There I am now. A broken machine and no desire from Breville to help in a customer friendly way.BTW, I own Espresso makers for many years, know how to clean and maintain them. This definitely is not the problem. The total opposite, after de-scaling the problem got worse, which clearly shows that there is a leak.

## Frequently Bought Together

- Breville Dual Boiler Espresso Machine BES920XL, Brushed Stainless Steel
- Normcore 58.5mm Coffee Tamper V4 - Spring-loaded Tamper with 15lb / 25lb / 30lbs Replacement Springs - Anodized Aluminum Handle and Stand - Stainless Steel Flat Base
- Normcore 58.5mm Puck Screen - Lower Shower Screen - Metal Coffee Reusable Filter for Espresso Portafilter Filter Basket 58mm - 1.7mm Thickness 150μm - 316 Stainless Steel

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*Product available on Desertcart Japan*
*Store origin: JP*
*Last updated: 2026-02-13*