---
product_id: 129484551
title: "Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way: An Edouard Mas Novel"
brand: "james merlino"
price: "¥12626"
currency: JPY
in_stock: false
reviews_count: 6
url: https://www.desertcart.jp/products/129484551-service-fanatics-how-to-build-superior-patient-experience-the-cleveland
store_origin: JP
region: Japan
---

# Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way: An Edouard Mas Novel

**Brand:** james merlino
**Price:** ¥12626
**Availability:** ❌ Out of Stock

## Quick Answers

- **What is this?** Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way: An Edouard Mas Novel by james merlino
- **How much does it cost?** ¥12626 with free shipping
- **Is it available?** Currently out of stock
- **Where can I buy it?** [www.desertcart.jp](https://www.desertcart.jp/products/129484551-service-fanatics-how-to-build-superior-patient-experience-the-cleveland)

## Best For

- james merlino enthusiasts

## Why This Product

- Trusted james merlino brand quality
- Free international shipping included
- Worldwide delivery with tracking
- 15-day hassle-free returns

## Description

Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way: An Edouard Mas Novel

## Images

![Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way: An Edouard Mas Novel - Image 1](https://m.media-amazon.com/images/I/6161KLkaibL.jpg)

## Customer Reviews

### ⭐⭐⭐⭐⭐ 5.0 out of 5 stars







  
  
    Excellent
  

*by M***E on Reviewed in India on 29 July 2019*

Excellent

### ⭐⭐⭐⭐⭐ 







  
    Sensacional
  
  

*by J***A on Reviewed in Brazil on 2 September 2018*

A linguagem que o Jim Merlino utiliza toca a gente profundamente a todo momento. Ao ler o livro temos a real noção do que se trata a empatia. E  acreditem, não é o objetivo principal da obra. A experiência do paciente foi traduzida como uma jornada  grandiosa, de uma instituição que trabalha com pessoas, e para pessoas de forma humanizada.

### ⭐⭐⭐⭐⭐ 







  
  
    Great read for anyone who wants to excel at customer service and be a better leader!
  

*by D***L on Reviewed in the United States on 2 April 2018*

This is a well written book that goes well beyond the patient experience. It's also a great education in healthcare and is about leadership, collaboration, change leadership (e.g. engagement, buy-in, communications), using data appropriately, and customer service.  This book helped me as a patient, a caregiver, a leader, and a consultant.  My 16-yr old is about to start a new job that is customer facing and I highly recommended he read it!  I wish I had read this book 3 years ago!

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**Shop now:** [https://www.desertcart.jp/products/129484551-service-fanatics-how-to-build-superior-patient-experience-the-cleveland](https://www.desertcart.jp/products/129484551-service-fanatics-how-to-build-superior-patient-experience-the-cleveland)

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*Product available on Desertcart Japan*
*Store origin: JP*
*Last updated: 2026-10-31*