Does it come in just a flat box or is the flat box in a giant box filled with bubble wrap

The Artisan flat cardboard packaging comes bubble-wrapped. Whether that's in a larger box I'm pretty sure but not 100%. Once unwrapped, the Artisan cardboard package was in perfect condition as seen in a video I posted to answer another question about the packaging.

Does the pad come flat in a package or rolled?

The pad comes flat in Artisan's sturdy cardboard packaging. Artisan's square label is in the middle of the front side and is written beautifully in Japanese and English. Artisan's logo is also stamped on the front. The package is opened with a cardboard tab used to pull a ribbed line near/along one edge. I've also ordered pads directly from Artisan before, and this one is genuine.

how would I clean it?

Soak in tub with lukewarm water and a little dishwater detergent. Leave for a an hour. Scrub with microfiber washcloth. Gently work edges with a soft toothbrush. Leave for another hour our two. Rinse thoroughly with cold water. Air dry on flat surface. Will be like new.

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Hien (Black/XL) [FX-Hi-SF-XL-B] FX Soft (Japan Import)

Product ID: 104474248

Details

Brand
Artisan
Color
Black
Material
Polyester
Recommended Uses For Product
Gaming
Special Feature
Non-slip

📏XL size 490x420mm

🧵Knitted polyester fabric surface

🧽4mm unique special structure foam

¥31138

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Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

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Description

🎯 Dominate your workspace with Artisan Hien – where precision meets silky control.

EDGE LOCK SEAM - Reinforced edges prevent fraying and maintain durability under intense use.
ADVANCED FOAM CORE - 4mm unique foam layer ensures superior flatness and enhanced stopping power.
SILKY SMOOTH TOUCH - Knitted polyester fabric delivers a satin-like glide that balances speed and control.
PRECISION XL SURFACE - Generous 49x42cm area for unrestricted, fluid mouse control.
WORLD CLASS NON SLIP BASE - Innovative suction cup sole guarantees zero slip for stable, confident movements.

The Artisan Hien FX Soft XL mouse pad, crafted in Japan, features a large 490x420mm knitted polyester surface with a 4mm unique foam core designed for optimal flatness and stopping power. Its edge lock seam enhances durability, while the suction cup sole provides unmatched non-slip stability. Engineered for professionals and gamers alike, it balances fast initial movement with precise stopping, making it a top-tier choice in over 60 countries.

Specifications

ASIN	B07F61BYQP
Additional Features	Non-slip, Washable
Antenna Location	Gaming
Best Sellers Rank	#14,974 in Office Products ( See Top 100 in Office Products ) #192 in Mouse Pads
Brand	Artisan
Color	Black
Customer Reviews	4.7 4.7 out of 5 stars (1,950)
Enclosure Material	Polyester
Fabric Type	SOFT
Item Dimensions L x W	12.99"L x 16.54"W
Item Thickness	4 millimeters
Item Weight	180 g
Manufacturer	ARTISAN
Mfr Part Number	FX-HI-SF-XL-B
Model Number	FX-HI-SF-XL-B
Shape	Rectangular
Size	XL (490x420mm)
Theme	Sport
Unit Count	1 Count

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Yes, all products are sourced directly from authorized retailers in the US, UK, UAE and India. We maintain strict quality control processes and verify each product before shipping. All items come with applicable manufacturer warranties and are covered by our standard return policy.

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Delivery times vary by destination country, typically ranging from 3-9 business days. Each order is fully trackable through our system. We handle all customs clearance and use reliable courier partners for last-mile delivery. You'll receive regular updates about your order status via email and our app.

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How is product pricing calculated?+

Our prices include the product cost, international shipping, import duties, customs clearance, and local delivery charges. We handle all customs and import procedures, ensuring there are no hidden fees upon delivery. PRO members receive additional benefits including free shipping.

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Excellent communication throughout the order process. Product is perfect.

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¥31138

Duties & taxes included

In stock

Sold byAmazon JapanDelivered byDesertcartCustomer service byDesertcartReturns14 days · 30 with PRO

Buyer Protection · Full refund if your order doesn't arrive as described.

Desertcart purchases this item on your behalf and handles shipping, customs, and support to Japan.

Secure transaction

Trustpilot

TrustScore 4.5 | 7,300+ reviews

Sneha T.

Received my product in pristine condition. Great service overall.

1 month ago

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Good experience, but the tracking updates could be better.

2 months ago

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